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I am located inside of the My Salon Suites building, in the StoneCreek Centre- there is a large parking lot out front. We are between Let It Fly and The Toasted Yolk, behind Duncan Donuts on the corner of Poplar Ave and Forest Hill Irene

When you arrive at the suites (9091 Poplar Ave, Suite 110 Germantown TN, 38138 - Need directions? Click HERE), come in the first door and there will be a keypad next to the inner door on your left. Just type in 301 and the little bell icon above, it will ring and then I can let you in! I am in one of the first suites by the door, so I will be watching for you as well- however if you have issues you can call me at 901-424-0950 and I’ll come up front to let you in! 

Running late? Please let me know so we can make necessary arrangements.

Checkout my late policy by clicking HERE

We will discuss your daily routine, what products you are currently using, and your hair history. We will go over your goals, inspiration photos, & discuss the best way to get there! Once we have our plan in place, I will blend a customized formula just for you and record it in the notes section of your personalized file. 

If you've added on a haircut, I will create a cut tailored to your face shape, lifestyle, and overall goals. Styling tips and tricks are always shared so you can confidently recreate your look at home.  

-Always eat a good meal before a hair appointment! Lived-in looks take more time to achieve than traditional color, so please expect to hang out for a little while! I also carry a variety of snacks and beverages to get you through! Most food delivery services are able to deliver to the suites as well.

-I highly recommend finding inspiration photos of the front, sides, and back, before coming in for your appointment (Pinterest is a great place to start!) Your inspiration photos will work best for you if the person in the photo:  looks like you (skin tone, eye color), has a natural hair color similar to yours (if they are naturally lighter, and you are naturally darker, it may not be an achievable look), has a similar haircut as you (or the haircut you want), similar hair texture ( thick, thin, curly, straight), and is styled how you style your hair! If your inspiration photo is curly/wavy, and you always wear your hair straight, please find a new photo featuring straight hair.

-Please come with clean hair. You have probably heard dirty hair takes color better- unfortunately, the opposite is actually true! If there is product residue/buildup in your hair, it can actually take LONGER for the color to penetrate, leaving you darker than you wanted, or prevent grey coverage. 

-Please wear warm clothes. My room is on the cooler side, I do have a blanket available, a mini heater, ands robes to keep you comfortable. If possible, please wear neutral clothing.

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We offer free Wi-Fi and keep an array of amenities to keep you feeling completely comfortable while your color processes!

Beverages

Coke, Diet Coke, Dr Pepper, Sprite

Water & Sparkling Water

Coffee & Seasonal Creamers

Hot Cocoa & Spiced Chai Latte

Seasonal & holiday drinks

Wine and other alcoholic drinks available for 21+ guests

Candy, gum, chocolates,

mints, pretzels, trail mix,

skinny pop, granola bars,

nut mixes, etc

Fresh bakery items

Others

Apple chargers

Android charger

USB port and outlet available at your chair

Rain Ponchos

Ibuprofen packets

Finger toothbrushes

Snacks

We'll wrap up the visit by sharing my recommendations for at-home care and set you up for your next appointment.

 

I love samples! Please be afraid to ask if there is something you want to try. You can view my Retail Return Policy by clicking HERE

 

Photos are part of getting our hair done these days! However, I do understand if you are not comfortable showing your face on social media. I will always ask before taking photos what level of visibility you are comfortable with- I have plenty of tricks up my sleeve to get amazing shots of just your hair!

I accept all major credit/debit cards. I have option available to pay online (before exited the salon) if needed. Checks are not accepted. Tipping is completely optional, always appreciated but never expected, and can be added on to your ticket. Receipts are available.

 

You may receive a follow up email within the week to ensure that your style is just as expected, and we'll eagerly await your next visit!

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All prices listed are starting points and pricing may shift based on the plan we create for the day

If there is something you would like to add on or change about your upcoming appointment, please reach out to me via email at mackenziemorsehair@flarethesuite.com as soon as possible so I can assist you. If you have any questions, check out my FAQ page. If you need additional information, emailing is the best way to contact me. I will reply within 24 hours, Tuesday-Saturday

NGWP policy

Policy Information

Cancellations & Late Arrivals:

I appreciate a 48-hour notice for all cancellations, in order to leave enough time for me to offer that appointment to someone on my waitlist. If you cancel within 48hrs of your appointment a rebooking fee equal to $25 of each service booked will be required before rebooking your appointment. 

If you’re running late, please contact me as soon as possible by texting or calling 901-424-0950. I will do my best to accommodate you- however, some aspects of your appointment may be adjusted. A full service charge is still due. If you are more than 15 minutes late to your appointment, your appointment may need to be rescheduled and will be considered a cancelled appointment, resulting in a rebooking fee (outlined above).

If I am running late for your appointment, I will make adjustments in my schedule to ensure you have the experience you requested.

Guests who no-show will not be able to reschedule their appointment.

Adjustments & Refunds:

I strive to offer my guests the highest level of guest satisfaction. While I do not offer refunds for services rendered, if you are not entirely satisfied, please let me know within 7 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. This does not apply if I provided a service we both agreed upon in your consultation and you've changed your mind, attempted to alter your hair elsewhere, or if you are undergoing a transformation- I will tell you directly if your goal cannot be achved in one session.

Guests, Pets & Children:

Please be advised that due to liability reasons and the intimate studio environment, I ask that child care is provided away from the salon. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. All guests are asked to wait in the lobby or outside of My Salon Suites - guests may not wait in the hallways. Only registered service animals are allowed in the building. There are no exceptions to this rule.

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