For the protection of myself and my guests, I have a few policies in place to ensure you have the best possible experience in my chair.
Below are all current policies in place for my business. Before beginning your first appointment, you will be asked to sign to show your understanding and agreement.
Guests, Pets & Children
Please be advised that due to liability reasons and the intimate studio environment, I ask that child care is provided away from the salon. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. All guests are asked to wait in the lobby or outside of My Salon Suites - guests may not wait in the hallways. Only service animals are allowed in the building. There are no exceptions to this rule.
Retail Return Policy
I strive to offer my guests the highest level of guest satisfaction. While I do not offer refunds for services rendered, if you are not entirely satisfied, please let me know within 7 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. This does not apply if I provided a service we both agreed upon in your consultation and you've changed your mind or attempted to alter your hair elsewhere.
However, not everyone is eligible for adjustment services- if you are in the midst of a color correction, I will do my best to get you to your goal, but multiple paid sessions are likely necessary to get you to your goal. I will tell you directly if your goal cannot be achieved in one sitting and give you an estimate on how many sessions I believe it will take. The same goes for grown out color of approximately 6+ months- your inspiration photo is meant to be just that-Inspiration! It will likely take several sessions to get you to your goal. I will tell you directly if your goal cannot be achieved in one sitting.
Your color, Keratin Treatment, Brazilian Blowout, or extensions service is only guaranteed if you invest in the recommended products directly from me.
Adjustment services may not be available to you if recommended products are not purchased.
I guarantee every product I carry in my salon. During our service, I will educate you on how much, how often and how to apply each product. If you find that the product doesn’t perform the way you were expecting, feel free to bring it back and swap it out for a different product, or I will be happy to show you how to use the product again! Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 90 days from your initial purchase (Unless 50% or more of the product has been used).
Appointment Cancellation Policy
In order to continue providing the best possible scheduling options to my guests, I require 48 hours' notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 48 hours' notice, a $25 per service cancelled fee applies and will be required before a new appointment can be scheduled. In the unfortunate event of frequent last-minute cancellations, a non-refundable deposit may be required to secure an appointment.
I strive to offer a relaxed environment for each and every guest. If you arrive after your scheduled start time, your session must end at the originally scheduled time ( so your services may not include a full blow-dry style) so the guest following you is not penalized. I cannot accommodate any guest arriving 15 minutes late for their service, and they will be considered a no-show.
(If I start your session late, you will not be penalized and will receive your full service.)
In the unfortunate event of a no-show, I reserve the right to refuse future services or require pre-payment in full at the time of booking. A 50% fee of the service booked is required before rescheduling a "no-show" appointment.