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Q. Why are the New Guest sessions longer and priced differently than what I see on the "Loyal Guest Services" page?


a. To ensure the best possible outcome, scheduling time for a thorough consultation at our first appointment is a must. This way we can discuss your hair history in full, your expectations, and I can create a plan not just for your first visit, but also a long-term plan to make sure all of your goals are met. 

Q. What if I don't want a haircut, gloss, curls, or blow dry following my color service?

a. Although not included in a new guest package, I recommend most new clients get a haircut so your new color can look its best. The wrong haircut, damaged ends, and/or excessive split ends negatively impact the results of your color. If you are against getting a haircut, I recommend getting a treatment to help soothe and refresh your ends. Read about treatment options HERE

Curls are recommended because 9 times out of 10, our inspiration photos are curled! Curls/waves help the blonde/dimensional colors pop! If you would like to skip the curls, please find a photo of the look you want shown on straight hair (especially if you usually wear your hair straight)

A glaze/toner is necessary for shine, condition, proper tone, and color balancing, all to ensure a seamless finish.

The blow dry cannot be skipped as we need to dry the hair to make sure you love your new color before you leave!

 Q. What can I expect to invest in maintenance appointments following our first session? 

a.  We will go over how much you can expect to invest in future maintenance sessions during our consultation, and please feel free to checkout my service menu for existing guests (HERE)

If you plan to go extended amounts of time between your maintenance sessions (6+ months), please note that your maintenance session will be treated as a New Guest appointment again in order to reassess your needs.

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Q. What if I need a complete price quote for all my maintenance appointments and for the first appointment? What if I have special concerns or needs for my appointment? My hair has been having issues with breakage/hair loss/excessive greasiness/product buildup--what should I do?


a. If any of these questions apply to you, please book an in person Color Consultation before booking any of the New Guest appointments. 

Q. Why doesn't your New Guest page have the service I'm looking for?


​a. As a balayage and low-maintenance color specialist, my services reflect those services. If none of these options sound like a good fit for you, I may not be the right stylist for you.

I am not currently accepting new haircut only guests. I also do not perform "going grey" transformation services, white blonde / solid platinum services, or on-the-scalp bleaching services. Thank you for understanding. 

If you need a referral for any of these other services or have a question about a service you don't see listed, please email me and I’m happy to send you to one of my amazing stylist friends who is better suited for your needs!

Q. Can I bring my children or pets to my appointment?

a. Please be advised that due to liability reasons and the intimate studio environment, I ask that child care is provided away from the salon. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.

 

Only registered service animals are allowed in the building. There are no exceptions to this rule.

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