Cancellations & Late Arrivals:
I appreciate a 48-hour notice for all cancellations, in order to leave enough time for me to offer that appointment to someone on my waitlist. If you cancel within 48hrs of your appointment a rebooking fee equal to $25 of each service booked will be required before rebooking your appointment.
If you’re running late, please contact me as soon as possible by texting or calling 901-424-0950. I will do my best to accommodate you- however, some aspects of your appointment may be adjusted. A full service charge is still due. If you are more than 15 minutes late to your appointment, your appointment may need to be rescheduled and will be considered a cancelled appointment, resulting in a rebooking fee (outlined above).
If I am running late for your appointment, I will make adjustments in my schedule to ensure you have the experience you requested.
Guests who no-show will not be able to reschedule their appointment.
Adjustments & Refunds:
I strive to offer my guests the highest level of guest satisfaction. While I do not offer refunds for services rendered, if you are not entirely satisfied, please let me know within 7 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. This does not apply if I provided a service we both agreed upon in your consultation and you've changed your mind, attempted to alter your hair elsewhere, or if you are undergoing a transformation- I will tell you directly if your goal cannot be achved in one session.
Guests, Pets & Children:
Please be advised that due to liability reasons and the intimate studio environment, I ask that child care is provided away from the salon. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. All guests are asked to wait in the lobby or outside of My Salon Suites - guests may not wait in the hallways. Only registered service animals are allowed in the building. There are no exceptions to this rule.
Retail Return Policy:
I guarantee every product I carry in my salon. During our service, I will educate you on how much, how often and how to apply each product. If you find that the product doesn’t perform the way you were expecting, feel free to bring it back and swap it out for a different product, or I will be happy to show you how to use the product again! Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 90 days from your initial purchase (Unless 50% or more of the product has been used).