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Cancellation Policy

I understand that if I need to cancel or reschedule my appointment, I need to do so with a minimum of 48 hours notice. If I do not cancel my appointment within requested time frame, I understand a fee representing $25 for each service missed will be added to my profile and must be paid before I book another appointment. (For example, if you are booked for a base color touch up and haircut, the cancellation penalty is $50)

Retail Return Policy

I understand that I may exchange any opened or unopened retail product within 90 days (unless more than 50% of product has been used) of purchase. My stylist will suggest an alternative product to meet my needs and the value of the product I am returning will be applied towards the new product/product of choice or can be saved as credit on my account for future product purchases. I understand that cash or credit back for returned retail products is not an option. I understand that retail returns can't be used as a service credit.